mobilehelp.com Reviews

MobileHelp.com offers a range of medical alert systems with monthly subscription prices varying from $26.95 to $64.95. The cost depends on the chosen system and plan. Equipment is leased with the purchase of a plan, and there are no upfront payments required. Additional features such as fall detection and activity tracking are available for an extra monthly fee ranging between $6 and $11. Customers can also opt for annual, semi-annual, or quarterly payments to receive discounts. It's noted that monthly rates may increase unless subscribed to MobileHelp Connect Premium, which also includes equipment insurance and other savings.

MobileHelp.com is recognized for its medical alert systems that cater to seniors' safety needs both at home and on the go. Among their popular products are the MobileHelp Classic, MobileHelp Wired Home, and MobileHelp Duo. These systems are equipped with features like GPS tracking, waterproof help buttons, and two-way communication. The MobileHelp Duo is particularly notable for being a 2-for-1 GPS medical alert system. The company also offers a variety of subscription options and add-ons, including fall detection, activity tracking, and MDLIVE telehealth services. Their products are designed to integrate seamlessly into daily life, providing peace of mind and freedom while ensuring a fast and direct emergency response when needed.

MobileHelp.com accepts payments for their medical alert systems through various methods. Customers can pay for their subscriptions and services using major credit cards. The payment process is initiated once the system is shipped, and there are options for monthly, quarterly, semi-annual, or annual payments. Customers can choose the plan that best suits their needs, with the possibility of discounts for longer-term plans. Additionally, MobileHelp offers a return policy and customer service support for any payment-related inquiries.

MobileHelp.com has a return policy that allows customers to cancel their service by contacting customer service. If the equipment was not purchased from a third-party marketplace, it must be returned to MobileHelp at the customer's expense. The service will be cancelled on the day the system is received at their location, and a prorated refund may be issued based on the non-discounted monthly rate after the complete system is received. Processing fees and shipping charges are nonrefundable after the first 30 days of service. For returns, customers should call to get the return address, and if the complete system is not returned, service fees will continue to be charged.

Seniors and anyone who lives alone or spends time alone, regardless of age, can benefit from mobilehelp.com's medical alert systems.

Yes, mobilehelp.com offers a variety of medical alert systems to meet every need.

Customers can cancel their service by calling MobileHelp and returning all equipment and accessories at their own expense.

If the customer fails to return the equipment after terminating the service, they will continue to be charged the service fee. If they fail to pay the service fee and do not return the equipment, they may be charged up to $650 for the system, plus any unpaid service fees.

Yes, customers can cancel their service by calling the company even if they have a smartphone application. Deleting the application from their smartphone does not constitute a cancellation of service.