mobilehelp.com Reviews

In & Out Of The Home Use: MobileHelp’s Duo and Solo systems allow users to be protected both in and out of their homes.

No Home Phone Line Needed: MobileHelp systems work through their built-in cellular network connections, eliminating the need for a home phone line.

Fast Response Times: MobileHelp systems generally respond quickly, with an average response time of 26 seconds in some tests.

Affordable Pricing: MobileHelp offers competitive pricing, with plans starting at $19.95 per month.

Flexible Contracts: No long-term contracts are required, and users can choose to pay monthly, quarterly, semi-annually, or annually.

Caregiver Tracking: MobileHelp offers a caregiver portal for tracking system status and user location.

Water-Resistant Help Buttons: The help buttons are water-resistant, allowing users to take them into the shower.

Automatic Fall Detection: Many systems come with automatic fall detection, which can send alerts to caregivers and emergency services.

No Upfront Equipment Fees: There are no upfront equipment fees, and users can cancel at any time with a refund for unused months of service.

Equipment included: MobileHelp mobile device and charging station with wall adapter, emergency wrist help button, optional fall detection pendant and charging station, user manuals and guides.

Payment structure: The company offers four payment options: monthly, quarterly, semi-annually or annually, with no equipment or installation fees. Add-ons, such as fall detection, are available for a fee.

Ease of use: MobileHelp Solo is easy to set up and test when following the user manual. With only two buttons to press in emergency situations, the system is also easy to operate.

Instant emergency assistance with the push of a button, whether at home or on the go. GPS tracking ensures your location is always known in case of an emergency.

Waterproof help button for use in the shower and other wet environments.

Risk-free 30-day trial period with full refund if returned within the first 30 days.

No landline necessary. Global Positioning System (GPS) allows emergency response operators to view customer’s precise location.

24/7 access to emergency response center.

Relatively simple to set up.

Responsive and friendly customer service.

Company offers a 30-day trial period.

Response Time Variation: Response times can vary, with some calls taking longer than others to connect with an operator.

AT&T Cellular Coverage Required: The systems require AT&T cellular coverage to function, which may not be available in all areas.

No Smartwatch Option: MobileHelp no longer offers a smartwatch medical alert system.

No Warranty Included: MobileHelp does not include a warranty with their equipment unless users pay an extra $5 per month.

Equipment Replacement Costs: Replacing equipment without the protection plan can be expensive, and even with the plan, a deductible is required.

Monitoring Center Certification: The monitoring center is not TMA Five Diamond Certified, although it did receive the central station of the year award in 2016.